Payment Protection
Cancellation & Refund Policy
Effective Date: August 2026 • Developer: Edsols Innovation Pvt Ltd (Official Contact: sales@edsols.in)
7-Day Family Satisfaction Guarantee
We want you and your child to love using LingooLeap. If you are not completely satisfied with your educational experience within the first 7 days of subscribing, we will gladly issue a full refund upon request.
1. Overview
This Cancellation and Refund Policy applies to all family subscriptions purchased for the LingooLeap mobile application operated by Edsols Innovation Pvt Ltd. We are committed to complete transparency, fair business practices, and adhering to Google Play Developer and payment gateway standards.
2. Subscription Cancellation
You may cancel your LingooLeap subscription at any time:
- In-App Cancellation: Navigate to Parent Settings (complete the child-lock multi-touch gate) → Select Subscription → Tap Cancel Subscription.
- Google Play Cancellation: If billed via Google Play, open Google Play Store → Profile Icon → Payments & Subscriptions → Select LingooLeap → Tap Cancel Subscription.
- Email Cancellation: You can also email us at sales@edsols.in with your registered parent email, and our team will process the cancellation on your behalf.
Access After Cancellation: When you cancel, auto-renewal will be turned off immediately. You will retain unrestricted access to all 9 learning modules and voice games until the end of your current prepaid billing cycle. No further charges will ever be made.
3. Refund Eligibility Criteria
First-time subscribers to either LingooLeap Monthly (₹999) or LingooLeap Yearly (₹9,999) who request a refund within 7 days of their initial payment are eligible for a 100% full refund.
If you were charged multiple times for the same subscription period due to a network glitch or technical error, or if an unauthorized transaction occurred, please notify us immediately. Duplicate charges will be refunded in full upon verification.
If a verified software bug or device incompatibility prevents your child from using the application, and our technical support team is unable to resolve it within 3 business days, you are eligible for a full refund.
4. How to Request a Refund
To submit a refund request, please email our billing department at:
Email: sales@edsols.in
Subject Line: Refund Request - [Your Registered Email]
Please include: (1) Registered Parent Email address, (2) Date of purchase, and (3) Razorpay Payment ID or Google Play Order Number (GPA.xxxx-xxxx-xxxx).
5. Processing Timelines & Reimbursement Method
Review Time: Our support desk reviews and acknowledges all refund requests within 24 to 48 business hours.
Refund Credit: Once approved, the refund is initiated through our payment gateway (Razorpay or Google Play). Funds are credited directly back to the original payment source (UPI, Credit/Debit card, or NetBanking bank account) within 5 to 7 working days, depending on your issuing bank's clearing cycle.
6. Contact Support Desk
If you have any questions about billing, recurring payments, or cancellation, please reach out directly:
Entity: Edsols Innovation Pvt Ltd
App: LingooLeap
Official Email: sales@edsols.in
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST